# Got bugs? Leave them here **URL:** \ **Category:** RescueTime General Topics\ **Created:** [February 26, 2022, 12:29am UTC](https://community.rescuetime.com/t/got-bugs-leave-them-here/61 "2022-02-26T00:29:52Z")\ **Posts on this page:** 20\ **Page:** 9
**Author:** ![plonti](https://yyz2.discourse-cdn.com/flex036/user_avatar/community.rescuetime.com/plonti/32/466_2.png) [@plonti](https://community.rescuetime.com/u/plonti)\ **Post date:** [November 22, 2024, 6:18pm UTC](https://community.rescuetime.com/t/got-bugs-leave-them-here/61/162 "2024-11-22T18:18:26Z")
Hello! I, like the people above, also had problems with syncing on November 2-4. Since I was using an old version of RescueTime 2.x, I decided to try updating to a newer version and installed version 3.2.3.2. This was done on November 2. Since then, the amount of time that RescueTime logs has dropped significantly. On average, I had 40-50 hours per week. After the update, RescueTime logs 25-35 hours per week, which is obviously underestimated. It looks like the new version has a new activity detection algorithm. And looks like that this algorithm contains problems… Some data for illustration: 10.14 - 10.20: 43h 49m 10.21 - 10.27: 47h 11m 10.28 - 11.03: 33h 7m 11.04 - 11.10: 30h 17m 11.11 - 11.17: 28h ![2024.11.22-RescueTime-3.2.3.2-Week-summary-11.11-11.17](https://canada1.discourse-cdn.com/flex036/uploads/rescuetime/original/1X/fb831ff50c7d2da04d3628854341d4d06a41fb21.jpeg) ---
**Author:** ![jpmyers](https://yyz2.discourse-cdn.com/flex036/user_avatar/community.rescuetime.com/jpmyers/32/424_2.png) [@jpmyers](https://community.rescuetime.com/u/jpmyers)\ **Post date:** [November 22, 2024, 11:42pm UTC](https://community.rescuetime.com/t/got-bugs-leave-them-here/61/163 "2024-11-22T23:42:23Z")
Hey Plonti, That’s unusual - honestly, the newer versions of the app are much BETTER at tracking time. I will shoot you DM…I’d like to help you with this and understand exactly what might be going on. Thanks. JP ---
**Author:** ![shazron](https://yyz2.discourse-cdn.com/flex036/user_avatar/community.rescuetime.com/shazron/32/472_2.png) [@shazron](https://community.rescuetime.com/u/shazron)\ **Post date:** [November 23, 2024, 1:38pm UTC](https://community.rescuetime.com/t/got-bugs-leave-them-here/61/164 "2024-11-23T13:38:34Z")
RescueTime has an unknown app version. In “Add or Remove Programs” or winget the version is appended to the name and not the metadata, unlike other apps. This prevents me from auto upgrading via `winget update --all` since the version is unknown. Images are in this gist here since I can’t upload more than one: [rescuetime bug report.md · GitHub](https://gist.github.com/shazron/d84c685548a0ce84db2a4f6711870585) ---
**Author:** ![jpmyers](https://yyz2.discourse-cdn.com/flex036/user_avatar/community.rescuetime.com/jpmyers/32/424_2.png) [@jpmyers](https://community.rescuetime.com/u/jpmyers)\ **Post date:** [November 26, 2024, 6:49pm UTC](https://community.rescuetime.com/t/got-bugs-leave-them-here/61/165 "2024-11-26T18:49:08Z")
Hey shazron, Thanks for posting this… we will look into it for the next build we distribute. JP ---
**Author:** ![coryl](https://yyz2.discourse-cdn.com/flex036/user_avatar/community.rescuetime.com/coryl/32/448_2.png) [@coryl](https://community.rescuetime.com/u/coryl)\ **Post date:** [December 3, 2024, 5:14pm UTC](https://community.rescuetime.com/t/got-bugs-leave-them-here/61/166 "2024-12-03T17:14:52Z")
Repeatable alerts aren’t sending at the right time? It could just be the lag between my mobile time and the server (something I’ve experienced for quite a long time, which impacts the relevance of desktop alerts). However, I’ve spent an hour only in Productive time and gotten multiple alerts that I was in Very Distracting time. According to my Dashboard and the Timesheets view, I wasn’t in any distracting time after 11:20, yet I got three more of my 10-minute alerts that I was in distracting time. ![image](https://canada1.discourse-cdn.com/flex036/uploads/rescuetime/original/1X/ee2a78772913f3d9b2673bf0692e4ed556d1737b.jpeg) ![image](https://canada1.discourse-cdn.com/flex036/uploads/rescuetime/original/1X/3a9bc61d29d56f016e8507a90f578befd760b9ad.png) I’m finding the repeatable alerts to be less useful than I had hoped. With the delay between the mobile app and the server, I’m inclined to turn off alerts again to avoid getting a cascade of irrelevant alerts. It’s likely it just sent the 10-minute “distracting” alerts once it got the data from my phone time 12 hours ago and synchronized with my desktop. ---
**Author:** ![soros](https://avatars.discourse-cdn.com/v4/letter/s/b19c9b/32.png) [@soros](https://community.rescuetime.com/u/soros)\ **Post date:** [December 4, 2024, 1:14pm UTC](https://community.rescuetime.com/t/got-bugs-leave-them-here/61/167 "2024-12-04T13:14:27Z")
![File](https://canada1.discourse-cdn.com/flex036/uploads/rescuetime/original/1X/1eb1a29a7822a6c81acc2c8955b6a2e22fe266bb.png) the image is personal report. How could there be 10 hours on the picture? I’m confused. > **[Sign in to RescueTime](https://www.rescuetime.com/organization/summary/for/the/day/of/2024-12-4/?team_id%5b%5d=2293)** > > Boost productivity with RescueTime's automatic time tracking software and timesheet app for freelancers, small businesses, project management, and employees. Create goals, project tracking, time management, and engaging live guided focus sessions... this is the team report url, but team only have one personal. ---
**Author:** ![jpmyers](https://yyz2.discourse-cdn.com/flex036/user_avatar/community.rescuetime.com/jpmyers/32/424_2.png) [@jpmyers](https://community.rescuetime.com/u/jpmyers)\ **Post date:** [December 4, 2024, 3:17pm UTC](https://community.rescuetime.com/t/got-bugs-leave-them-here/61/168 "2024-12-04T15:17:16Z")
My guess would be you have more than one device logging data and some of those hours have more than 1 hour of time in them. If you hover over the bars, you can see how much time in each hour… I am assuming some of them say more than 1 hr. JP ---
**Author:** ![jpmyers](https://yyz2.discourse-cdn.com/flex036/user_avatar/community.rescuetime.com/jpmyers/32/424_2.png) [@jpmyers](https://community.rescuetime.com/u/jpmyers)\ **Post date:** [December 4, 2024, 3:22pm UTC](https://community.rescuetime.com/t/got-bugs-leave-them-here/61/169 "2024-12-04T15:22:45Z")
Yes, that is likely precisely what happened, Mobile data is much less reliable in terms of real-time sync. Desktop data syncs every couple of minutes. So you likely got a mobile sync that added a bunch of distracting time and triggered the alert. ---
**Author:** ![sylverbolt](https://avatars.discourse-cdn.com/v4/letter/s/ecb155/32.png) [@sylverbolt](https://community.rescuetime.com/u/sylverbolt)\ **Post date:** [December 17, 2024, 3:02pm UTC](https://community.rescuetime.com/t/got-bugs-leave-them-here/61/170 "2024-12-17T15:02:32Z")
Pop up labels are limited to either 10 characters or 12, depending on the screen. Please expand to at least 25 characters to fit things like “Software Development” for example. ---
**Author:** ![chris](https://yyz2.discourse-cdn.com/flex036/user_avatar/community.rescuetime.com/chris/32/106_2.png) [@chris](https://community.rescuetime.com/u/chris)\ **Post date:** [December 24, 2024, 5:59am UTC](https://community.rescuetime.com/t/got-bugs-leave-them-here/61/171 "2024-12-24T05:59:43Z")
If you have 2FA enabled on your account is it just a given that you cannot use the mobile app at the moment? Recently, I enabled 2FA and I was trying to re-setup the Android app, but it doesn’t give you a way to enter the 2FA code. Trying to log in shows an error: > Unrecognized error: 2 Factor Code Required - Please enter the code from your authentication app. ![An error message on the RescueTime app reads: 'Unrecognized error: 2 Factor Code Required - Please enter the code from your authentication app.' Below it is a green 'Continue' button.](https://canada1.discourse-cdn.com/flex036/uploads/rescuetime/original/1X/96b06781a3d9f953b9419678f18754be96c9ac60.png) ---
**Author:** ![christopher](https://yyz2.discourse-cdn.com/flex036/user_avatar/community.rescuetime.com/christopher/32/500_2.png) [@christopher](https://community.rescuetime.com/u/christopher)\ **Post date:** [January 7, 2025, 6:49am UTC](https://community.rescuetime.com/t/got-bugs-leave-them-here/61/172 "2025-01-07T06:49:39Z")
> [@jpmyers](#): > > appened, Mobile data is much less reliable I also see duplicate time between the browser extension and the desktop app. I will try the desktop app only for better accuracy because the browser extension tends to under report slightly. I’m back after a year off. Been tracking time since 2018. ![image](https://canada1.discourse-cdn.com/flex036/uploads/rescuetime/original/1X/cb81a529ac2f7f30fed3482794d586bdcb831202.png) ---
**Author:** ![jpmyers](https://yyz2.discourse-cdn.com/flex036/user_avatar/community.rescuetime.com/jpmyers/32/424_2.png) [@jpmyers](https://community.rescuetime.com/u/jpmyers)\ **Post date:** [January 7, 2025, 2:19pm UTC](https://community.rescuetime.com/t/got-bugs-leave-them-here/61/173 "2025-01-07T14:19:01Z")
Hi Christopher, Unless you are using Firefox on a Mac, there is no need to have a browser extension running. Browser extensions do undercount time vs. what you would see with the desktop app so I would recommend rolling with the desktop app only. Thanks! JP ---
**Author:** ![coryl](https://yyz2.discourse-cdn.com/flex036/user_avatar/community.rescuetime.com/coryl/32/448_2.png) [@coryl](https://community.rescuetime.com/u/coryl)\ **Post date:** [January 10, 2025, 5:26am UTC](https://community.rescuetime.com/t/got-bugs-leave-them-here/61/174 "2025-01-10T05:26:00Z")
> [@jpmyers](#): > > Mobile data is much less reliable By “mobile data” do you mean the data from the mobile app? Or mobile data connection? I’m on wi-fi at home pretty much every day (WFH life) and not using mobile data. Even after turning on the “Persistent Tracking Notification” and loading the mobile app daily, I’m missing all mobile usage from January 7th, so when the app syncs to the server is still pretty inconsistent. ---
**Author:** ![jpmyers](https://yyz2.discourse-cdn.com/flex036/user_avatar/community.rescuetime.com/jpmyers/32/424_2.png) [@jpmyers](https://community.rescuetime.com/u/jpmyers)\ **Post date:** [January 15, 2025, 1:37pm UTC](https://community.rescuetime.com/t/got-bugs-leave-them-here/61/175 "2025-01-15T13:37:45Z")
Yeah, I meant the frequency with which the data syncs. Not related to the connection type. ---
**Author:** ![james\_ak](https://yyz2.discourse-cdn.com/flex036/user_avatar/community.rescuetime.com/james_ak/32/506_2.png) [@james\_ak](https://community.rescuetime.com/u/james_ak)\ **Post date:** [January 20, 2025, 4:33pm UTC](https://community.rescuetime.com/t/got-bugs-leave-them-here/61/176 "2025-01-20T16:33:06Z")
RescueTime 3.2.4.1 Pause notifications are not working properly. They fail to play any sounds nor post to the Notifications section - although, temporary pop-ups do appear. Other RescueTime notifications do play sounds, but similarly do not post to the Notifications section - although, again, temporary pop-ups do appear. I’m running Windows 11 Pro 24H2 and have also tested RescueTime 2.16.8.2, and found that Pause notifications do work with that version, i.e. do play sounds. ---
**Author:** ![rybacki.marcin](https://avatars.discourse-cdn.com/v4/letter/r/ccd318/32.png) [@rybacki.marcin](https://community.rescuetime.com/u/rybacki.marcin)\ **Post date:** [January 23, 2025, 6:54am UTC](https://community.rescuetime.com/t/got-bugs-leave-them-here/61/177 "2025-01-23T06:54:46Z")
Hi, I noticed that for apps coming from Windows Store (apps based on Edge WebView), RescueTime is not collecting information correctly. On my reports is say Microsoft Edge activity. ---
**Author:** ![justin1](https://avatars.discourse-cdn.com/v4/letter/j/ea5d25/32.png) [@justin1](https://community.rescuetime.com/u/justin1)\ **Post date:** [March 25, 2025, 3:47pm UTC](https://community.rescuetime.com/t/got-bugs-leave-them-here/61/178 "2025-03-25T15:47:49Z")
On the latest Chrome browser, the app keeps logging me out every few weeks, and I need to log in again even though I checked the box “Stay logged in” ---
**Author:** ![eric1](https://avatars.discourse-cdn.com/v4/letter/e/3bc359/32.png) [@eric1](https://community.rescuetime.com/u/eric1)\ **Post date:** [April 7, 2025, 5:36pm UTC](https://community.rescuetime.com/t/got-bugs-leave-them-here/61/179 "2025-04-07T17:36:24Z")
What happened to the ability to designate offline activities by productivity? (Very Productive, Productive, Neutral, etc.)? Now when I put in offline activities, the system inevitably gets it wrong, and i have to go to Apps & Websites to recategorize. Bug or someone removed a key component? ---
**Author:** ![soros](https://avatars.discourse-cdn.com/v4/letter/s/b19c9b/32.png) [@soros](https://community.rescuetime.com/u/soros)\ **Post date:** [April 10, 2025, 6:00am UTC](https://community.rescuetime.com/t/got-bugs-leave-them-here/61/180 "2025-04-10T06:00:02Z")
All Organization member display “have no time logged yet today”. here have error log in debug file. 20250410T135239:65:RTCore::Network::Exception(“wait queue is busy, try again” ) 20250410T135239:1:[pusher:shove] Error Response: wait queue is busy, try again ---
**Author:** ![anonym](https://avatars.discourse-cdn.com/v4/letter/a/df788c/32.png) [@anonym](https://community.rescuetime.com/u/anonym)\ **Post date:** [April 10, 2025, 8:34am UTC](https://community.rescuetime.com/t/got-bugs-leave-them-here/61/181 "2025-04-10T08:34:38Z")
Current Status: wait queue is busy, try again Last sync: about 18 hours ago [Previous page](https://community.rescuetime.com/t/got-bugs-leave-them-here/61.md?page=8) [Next page](https://community.rescuetime.com/t/got-bugs-leave-them-here/61.md?page=10)