Got bugs? Leave them here

[anthony_v]

I just purchased access to use the timesheets and for some reason it is broken. Our network also blocks Adds and Trackers at the network level but that does not appear to be the issue.

On the page [Sign in to RescueTime]

I get the following error which seems to break some functionality such as resizing and adding time blocks.

BrowserTracing.js:20 Uncaught Type
Error: console.error is not a function at new e (BrowserTracing.js:20:1) at timesheets:64:20

[blannon]

First off, I like the UI update! I’ve been a customer for years and it’s really nice looking.

Unfortunately, my highest-value feature simply isn’t working: distracting site blocking. Here’s a screenshot. I’m in FocusTime, as scheduled. The 30 minute timer started at 8:29 and this screenshot is from 8:45. TikTok should be blocked but it’s not happening.

How can I debug this? I’ve looked through the MacOS permissions and I think I’ve given RescueTime everything it asked for…

MacOS Ventura 13.4.1 (22F82)
Desktop Client Version 3.2.0.10
Chrome Extension Version 3.2.10

[Ciao]

@blannon thanks for sticking with us all these years. This is currently a known bug and our developers are working on a fix. The bug pertains to Alerts. Appreciate your patience!

[Ciao]

Hi @anthony_v. Thanks for sharing this error! I will relay this information to our developers.

[Bianca]

@blannon Thanks for your patience. This has been resolved. Would you mind testing it and confirm if it’s working for you?

[mark1]

Hi Anthony,

The that 3rd party library occurs, it should not be an issue-- however, we’ve added some checks to prevent it from occurring. Thanks for writing in!

[progorion]

So I have two issues.

1. The reports for my year are stuck in Chrome. Last week they were still ok (I’ve been using RescueTime for years).
2. Then I tried to open the same report from Firefox, that I’m not using otherwise, and there the report leaded. The issue is tho that like minimum half of my time is not logged (probably more). The numbers I see are too small for work - and also the game I’ve played yesterday (FC24) has like a few seconds logged, while in reality I played for a few hours.

So now I have an impression that something is wrong at the backend and that’s why the report is not working in Chrome, while Firefox just cuts trough but with missing data.

I will wait if it fixes itself - but I wanted to leave a report. It is like that since yesterday.

[joshvickerson]

Some system details up front:

MacOS Sonoma 14.5
Desktop Client 3.2.0.10

Today I started a 30m focus session, and completed my task early. I was unable to end the focus session early because the UI didn’t reflect being in a focus session. I started a focus session by clicking “focus now” rather than step through the “prep steps”.

When I opened the UI later to end the focus session, my regular dashboard was displayed, and I couldn’t find any way to end the session. I even had the option to start a focus session if I wanted. Not sure how the UI got out of sync, but the session was definitely in progress - the timer was displayed in the menubar.

Within RescueTime on the web, it was also reporting that I had “completed” a focus session, even though it was still in progress. Is that expected behavior? My expectation was that I’d also have the option to end a focus session within the web app, or at least that it would reflect that one was in progress. I can understand why that might not be the case, however, I just found it odd.

[Ciao]

Hi @progorion. Sorry for the delay. Please reach out to us at support@rescuetime.com so we can take a look at your account. Thanks!

[Ciao]

Hi @joshvickerson, that is odd. You can’t end a Focus Session from the website, but you should be able to from the Assistant. Something is out of sync with your Assistant. Please try restarting your Assistant or rebooting your computer and then start it up again.

[noah_k]

Focus Session minutes streak ended on start of breaktime

Windows 10 22H2

Current behavior: If a focus session is active leading up to the start time of the work schedule break (see attached image), the focus session ends and the accrued minutes reset back to 0 and 0 minutes count toward the Focus Work goal bar.

Target behavior: During an active focus session leading up to the start time of the work schedule break, a heads up notification is shown to the user reminding them to begin their break. If the user declines, stay in the current focus session. If the user accepts to end the session, the accrued minutes of focus get counted to the Focus Work goal bar.

[coryl]

RescueTime Classic

The “newrescuetime.helpscoutdocs.com” links are all broken or empty for me. The updated Goals and Alerts page goes to this URL, but nothing shows up. I’m on RescueTime Classic, so if that impacts it, please either integrate the support modules into one space or reconsider showing this as the “Help” link in the footer for Classic pages.

I am also having a bug where nothing has synced since November 1. I sent an email about this thinking it was just me, but just saw a user on a different platform report the same issue in the same timeframe. Windows 10 laptop and Android are not syncing my data at all, so I have no logged time at all even though I’ve definitely been on my devices. I reinstalled RT Classic on my laptop and I’m up-to-date on the Android app.

[marco_chen]

Similar issues as post above. My app is not logging my activities today. I did two focus sessions and both showed zero focus time.

[t11]

I am also having a bug where nothing has synced since November 1.

Same here. I have a pro plan. RescueTime tracking has not synced anything since November 2nd on both two of my Mac laptops. My macOS version is 15.1.

[cguttweb]

I’m having the same issues others have reported nothing recorded since the 1st… perhaps they need to roll back the latest update… given its been two days and nothing has been addressed. I’m bit disappointed no communication or indication anywhere would be good to have an update about something.

[jpmyers]

Hey cguttweb,

We did have a disruption in data processing over the weekend. Our developers have fixed the issue and you should see your data begin to show up. No data is lost, just delayed. Sincere apologies for the trouble.

JP

[jpmyers]

Hey Coryl,

Thanks for writing in and apologies for the troubles. We are making a big change to our help docs and are in the process of consolidating the in a single location. For now, you can visit https://help.rescuetime.com/

Note as we bring together elements of the old experience and the new, the help docs will look outdated in some places. We will be working to get those updated as quickly as possible.

Also, regarding your missing time - we had an issue over the weekend that prevented your data from showing up. It has been fixed and your data should now be showing up in your reports (no data was lost - it was just delayed).

Thanks for your patience!

JP

[coryl]

Clicking on “Edit Categories” in any of my Analytics Reports shows an error. No issues elsewhere. Next day update on different device: This page is still broken, so I can’t categorize any of my activities right now unless I use this URL (found in the help pages): \https://www.rescuetime.com/categorize/activities \ but “Manage Categories” is definitely not working.

[mark1]

Hi Coryl,

Thanks for the report and apologies for the issue. This error has been fixed. It was an oversight that was the result of our gradual consolidation of updated views.

Regards,
Mark

[lin]

As shown in the screenshot below, RescueTime is showing up in the “Now Playing” list on Mac, even if it’s not playing anything. Shouldn’t be there? (version 3.2.3.2)